A person reads every message and replies by email.
This is where the reply goes, so check it carefully. Signing in first means we can see your plan and app version.
Two things worth knowing. Web addresses are not accepted in this form — describe what you saw instead, and we will ask for a link by email if we need one. And please do not list what you own. Your inventory lives on your phone, encrypted; we cannot read it and we do not want a copy of it here.
A quick check that you are a person. Digits or words both work.